ARPS Solutions – Refund Policy

1. Introduction

At ARPS Solutions, we aim to deliver high-quality IT, digital transformation, and related services. This Refund Policy outlines the conditions under which refunds may be provided.

2. Eligibility for Refund

• Refunds are only applicable for services that have not yet commenced or where agreed deliverables have not been met as per the contract.
• No refunds will be issued for completed services, partially completed projects that meet agreed milestones, or where project delays are caused by the client.

3. Non-Refundable Services

• Custom software development once design and coding have started.
• Consultation fees.
• Third-party services, subscriptions, or licenses purchased on behalf of the client.
• Physical products are non-refundable once delivered, but may be covered under the manufacturer’s warranty if applicable. Warranty claims must be made directly with the manufacturer following their terms and conditions.

4. Requesting a Refund

To request a refund, please contact our support team at hello@arps.com.my with your invoice number and service details. Requests must be made within 7 days from the date of payment.

5. Processing Time

If your refund request is approved, the amount will be processed within 14 business days via the original payment method, unless otherwise agreed.

6. Amendments to this Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

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Last Updated: 15 August 2025